At LARA Medical Group, we are committed to protecting the privacy and confidentiality of all personal and health information shared with us. This Privacy Policy explains how we collect, use, and safeguard information when communicating with patients and clients through text messages, email, and phone calls. By providing your contact information to us, you consent to receive communications from our practice through these methods. We may collect details such as your name, phone number, email address, and any medical or personal information you voluntarily provide during these communications, as well as maintain records of call logs, voicemails, text messages, and email correspondence. We use this information solely for legitimate healthcare purposes, including but not limited to appointment confirmations, rescheduling or cancellations, test result notifications, prescription updates, treatment plan discussions, responding to inquiries, and sharing important updates about our services or policies.

We take appropriate measures to safeguard your information in compliance with applicable laws and the Health Insurance Portability and Accountability Act (HIPAA), which may include the use of secure, HIPAA-compliant platforms for electronic communications containing Protected Health Information (PHI). Access to your information is strictly limited to authorized personnel. Please note, however, that standard text messaging and unencrypted email are not fully secure, and while we strive to protect all communications, we encourage you to limit the sharing of sensitive health information through these methods unless we have directed you to use a secure channel. Standard messaging and data rates may apply for text messages depending on your carrier. You may opt out of receiving non-essential communications at any time by replying “STOP” to text messages or by unsubscribing from emails.

We do not share your personal information with third parties except as required by law, with your consent, or with trusted service providers who assist in delivering communication services under HIPAA-compliant agreements. You have the right to request limitations on certain types of communications, withdraw your consent for non-essential messages, and obtain a copy of this Privacy Policy at any time. LARA Medical Group reserves the right to amend this policy periodically, and any updates will be posted on our website with the revised effective date. For questions or concerns regarding this Privacy Policy or our communication practices, please contact us.